Printer dialog freezes after setting Properties


Printer dialog freezes after setting Properties of (any) printer.



  • DELL Optiplex 9020
  • HP LaserJet 400 M401d (connected with USB)


  • Windows 7 64-bit
  • UAC notify
  • HP PCL 6 driver for Windows 7 64-bit
  • HP printer firmware 20160224

Steps tried before solution

  • carry out sfc /scannnow
  • carry out chkdsk
  • tried updating to lastest firmware and drivers
  • tried different setting in printer properties such as spooling, bidirectional support, rendering, etc.
  • change user role
    • When the user role is User, the printer dialog box freezes.
    • If the user role is Admininstrator, the printer dialog box does not freeze.
    • If the user role is Power Users, the printer dialog box does not freeze.


Set the user role to Power Users.


  • This will not solve all the freeze cases as there were other causes
  • Setting the user role to Power Users may not be feasible in certain cases.

Canon LBP 2900

5th ICT exhibition was held from 23rd to 25th Feb, 2007. I wandered around and found a laser printer I could afford with my money. Canon LBP 2900. Thre price in exhibition is around K190,000/- (i.e. 155 US$). I found that at the other shop 188,000. The gap is 2,000. I came home and looked for the price in internet and found out it is just $110.

 I have no choice. I went and bought it in 25th. Assembled and tested it. Result is pretty good: little warming up time, good speed (12ppm), low noise.

But the Driver in CD (come along) is out of date: 1.0 version (current version is 3.0). Nevermind, I downloaded it and installed it. I feel satisfied with my new printer until I found out there is no duplexing feature. :<