Printer dialog freezes after setting Properties

Problem

Printer dialog freezes after setting Properties of (any) printer.

Setup

Hardware

  • DELL Optiplex 9020
  • HP LaserJet 400 M401d (connected with USB)

Software/driver/firmware

  • Windows 7 64-bit
  • UAC notify
  • HP PCL 6 driver for Windows 7 64-bit
  • HP printer firmware 20160224

Steps tried before solution

  • carry out sfc /scannnow
  • carry out chkdsk
  • tried updating to lastest firmware and drivers
  • tried different setting in printer properties such as spooling, bidirectional support, rendering, etc.
  • change user role
    • When the user role is User, the printer dialog box freezes.
    • If the user role is Admininstrator, the printer dialog box does not freeze.
    • If the user role is Power Users, the printer dialog box does not freeze.

Solution

Set the user role to Power Users.

Remark

  • This will not solve all the freeze cases as there were other causes
  • Setting the user role to Power Users may not be feasible in certain cases.
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