Elite FTTx internet connection quality of service

When we are sending or receiving something over the internet (e.g. Photo, web page, document), that something is divided into many smaller packets and sent/received via network connection.

Therefore, good connection means sending and receiving those packets without loss on the way (no packet loss). The world is not ideal and so the internet protocol was prepared to compensate for it. However there is limitation to the packet loss.

Wikipedia stated that

Losses between 5% and 10% of the total packet stream will affect the quality significantly.”[6] Another described less than 1% packet loss as “good” for streaming audio or video, and 1-2.5% as “acceptable”.[7] On the other hand, when transmitting a text document or web page, a single dropped packet could result in losing part of the file,

Jeremy Collake’s post stated that

In my opinion, sustained packet loss of 1% or more should be considered a major network performance issue that needs fixed. If it’s 5% or more, you have serious issues.

So, let’s look into my internet connection, Elite Fibre to the home FTTH or FTTx 1Mbps connection.

FTTx package loss

The connection already lost 15.7% of the packets on the way to (assumingly) Elite.

The lost percentage is triple of the serious problem level. It seemed I have more than serious issues and the most serious issues is Complaint department’s only method for problem solving is restart the Huawei device and asked me to wait for 5 to 10 minutes every single time.

Remark: This is the follow up to the following tweet


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